WEBSITE & ENQUIRIES
The details you share.
How they are handled.
This notice describes information handled through the kindinskin lab website and its ingredient enquiry form.
Who to contact
kindinskin lab is the website brand. The supplier contact for ingredient enquiries is Shenzhen Genetic Oligopeptides Biotech Co., Ltd. (GENOPEP). For questions about your enquiry or personal information, email sales@genopep.com.
Unit 432, Building 25 (Section 2), Keyuan West Road No. 5, Nanshan District, Shenzhen, Guangdong, China
Information in an enquiry
The form asks for your name, company, work email, enquiry type, project details and agreement to enquiry handling. You may also provide your country or target market, quantity and destination, and ingredient or product identity.
Fluent Forms, the WordPress form service used on this website, stores the submitted answers and submission information. This can include the submission time, source page, browser or device information and IP address, depending on the website settings. A user identifier may be associated with an entry if the visitor is signed in.
How the information is used
We use enquiry information to review your request, respond to your questions, prepare product-document, sample or quotation discussions, and keep a record of that correspondence. The enquiry form does not subscribe you to a marketing newsletter.
Where the enquiry is stored
Form submissions are saved in the website’s WordPress database. Authorised administrators can review them through Fluent Forms. The form is also configured to send an enquiry notification to sales@genopep.com; related correspondence may be kept in the sales mailbox.
Website hosting, email delivery and backup services may process the information needed to provide those functions. The form and website administration services may also process technical records needed to operate the site and handle submissions.
Retention and requests
Form entries remain in WordPress until an authorised administrator deletes them. Related email correspondence, server logs and backup copies may be managed separately.
To ask about an enquiry record, correct its details or request deletion, contact sales@genopep.com. Include the email address used for your enquiry and enough information to identify the request. We may need to verify the request before making changes.
Website functions and external links
WordPress and enabled website services may use cookies or similar technical information to support website functions. Signing in to the website can also set login cookies.
Email links open your email application. WhatsApp links open a separate service, which handles information under its own terms and privacy notice. Information you send through those channels is handled through the selected service as well as by our team.
Updates to this notice
This notice should be updated when the enquiry process or enabled website services change. For a question about the current handling of your information, contact sales@genopep.com.