COMMON QUESTIONS
Before the first
ingredient conversation.
Find the practical details about the catalogue, sample requests, document review and how to prepare an enquiry.
How do I request a quotation?
Choose the ingredient identity and include the required grade, quantity, packaging and destination in an email to sales@genopep.com. The commercial offer is confirmed for that request.
Can I request a sample before a bulk order?
Send a sample enquiry with the candidate, evaluation quantity and destination. Sample availability, charges and delivery terms are confirmed in the response.
What is the difference between an individual ingredient and a complex?
An individual record identifies a single ingredient. A complex contains multiple disclosed or declared components in one supplied product. The full carrier system and each active concentration matter when comparing the two.
Are the photographs actual product samples?
Campaign and material photographs are AI-generated illustrative imagery. Product identity and supplied format are described separately; ask for sample information and actual product documentation.
Where can I download the catalogue?
The Resources page includes a catalogue CSV, a blank project-brief template and public identity profiles. These are useful selection materials, not batch certificates or a substitute for the current product TDS.
Are prices, stock and minimum quantities fixed on the website?
The public catalogue does not confirm current stock, price or MOQ. These depend on the selected material, grade, quantity, packaging and destination and are confirmed in the quotation.
Which documents should I request?
Begin with the current TDS and full composition or INCI declaration, then request the applicable specification, batch COA and relevant handling information. The Quality & documents page explains how to review them together.
How do I send an enquiry by email?
The email buttons open your email application. Review the message and send it to sales@genopep.com. Include the product identity, quantity, destination and required documents.
Can I ask about a custom peptide?
For a custom peptide enquiry, provide the requested identity or sequence, modification, purity target, quantity and intended use. Feasibility and commercial terms require a project-specific response.
How do I identify the two Dipeptide-4 records?
This catalogue retains two public CAS references: 19246-18-5 and 24587-41-5. Include the CAS and the exact structure or sequence required in your request so the offered material can be clarified.
Does an ingredient application label prove a finished-product result?
Application labels describe development directions. Evidence for an ingredient, a supplied blend and a finished product should be reviewed separately when planning the claim and evaluation.
Who is the supplier behind kindinskin lab?
The supplier is Shenzhen Genetic Oligopeptides Biotech Co., Ltd. (GENOPEP), Shenzhen, China. Sales contact: sales@genopep.com; WhatsApp: +86 166 0755 1120.
YOUR NEXT STEP
A clear brief.
A useful conversation.
Include the exact product identity, quantity, destination and the next decision your team needs to make.